Privacy Notice

This Privacy Notice explains how RecoveRE Holdings LLC ("we", "us"), trading as RealEdge Analytics, handles personal data. For the account and usage data described here, RecoveRE Holdings LLC acts as the data controller. Where you upload contact, lead or borrower records into the platform, you are the controller of that data and we act as your processor, handling it only to provide the Service.

Data we collect and why

  • Account data (name, email, password credentials, workspace and seat role) — to create and secure your account and provide the Service. Legal basis: performance of a contract.
  • Content you submit (properties, deals, leads, contacts, documents, photos, loan requests) — to deliver the platform features you use. Legal basis: performance of a contract.
  • Support messages — to respond to your inquiries. Legal basis: legitimate interests.
  • Usage and telemetry, device identifiers, IP address, log data — for security, fraud prevention, troubleshooting and product improvement. Legal basis: legitimate interests.
  • Communications data (email, SMS and call activity you send through the platform) — to operate those features and provide delivery reporting. Legal basis: performance of a contract.
  • Marketing preferences — to send product updates where you have opted in. Legal basis: consent, withdrawable at any time.

Who we share data with

  • Service providers / subprocessors — cloud hosting and database, email delivery, telephony and SMS, mapping and property data providers, and AI model providers used to generate analyses and documents.
  • Merchant of Record — Paddle.com, which handles the sale of subscriptions, subscription management, payments, tax compliance, invoicing and related customer service.
  • Professional advisers — legal and accounting advisers, where necessary.
  • Authorities — where required by law or to protect our rights.

We do not sell personal data.

International transfers

We are based in the United States and our providers may process data in the US and other countries. Where data is transferred from the UK or EEA, we rely on appropriate safeguards such as Standard Contractual Clauses or an applicable adequacy decision.

Retention

We keep account and content data for as long as your account is active and for up to 30 days after termination to allow export and recovery, after which it is deleted or anonymised. Billing and tax records are retained for as long as required by law. Logs and telemetry are typically retained for up to 12 months.

Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict or port your personal data, to object to processing, and to withdraw consent. UK and EEA residents may also complain to their supervisory authority. We respond to requests within one month. Contact us through our contact page to exercise these rights.

Security

We apply appropriate technical and organisational measures, including encryption in transit and at rest, row-level access controls scoped to your workspace and role, least-privilege access for staff, and audit logging. No system is perfectly secure, but we work to protect your data and will notify you of incidents where required by law.

Cookies

We use strictly necessary cookies and local storage to keep you signed in and to maintain your session and preferences. We use limited analytics and performance measurement to understand aggregate usage. We do not run third-party advertising cookies. You can clear or block cookies in your browser, though sign-in will not work without essential cookies and storage.

Contact

RecoveRE Holdings LLC — reach us through our contact page for any privacy question or request.