Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of RealEdge Analytics (the "Service"), a real estate CRM, underwriting, dispositions and marketing platform provided by RecoveRE Holdings LLC ("RecoveRE Holdings", "we", "us"), trading as RealEdge Analytics. By creating an account, subscribing, or continuing to use the Service, you agree to be bound by these Terms. If you use the Service on behalf of an organization, you confirm you have authority to bind that organization; if you use it as an individual, you confirm you are of legal age.

1. The Service

RealEdge Analytics provides software for managing real estate leads and deals, underwriting and valuing properties, estimating renovation costs, generating documents and marketing materials, matching lenders, and managing dispositions. Access is licensed on a subscription basis according to the plan you select. We grant you a limited, non-exclusive, non-transferable right to use the Service within the limits of your plan.

2. Acceptable use

You must not misuse the Service. In particular, you must not:

  • use the Service for any unlawful purpose or in violation of fair housing, lending, telemarketing, or data protection laws;
  • engage in fraud, spam, or unsolicited bulk messaging through the Service's email, SMS, or calling features;
  • infringe the intellectual property or privacy rights of any person;
  • interfere with the security or integrity of the Service, including malware, probing, penetration testing without consent, or automated scraping;
  • reverse engineer the Service, resell or redistribute it, or circumvent technical or plan limits (including seat counts and credit allowances).

You are responsible for the accuracy of information you provide, for keeping your account credentials confidential, and for all activity under your account and the accounts of seats you invite.

3. AI features and outputs

The Service includes AI-assisted features (deal strategy analysis, document parsing, renovation estimates, blueprint scanning, comparable analysis, marketing copy and underwriting narratives). You are responsible for your prompts, for having the rights to the content you upload, and for reviewing and verifying outputs before relying on them. AI outputs may be inaccurate or incomplete and are not a substitute for professional appraisal, legal, tax, financial or lending advice. We may filter, refuse or remove content and suspend accounts that misuse AI features, and we operate a takedown pathway for rights-holder complaints.

4. No investment or professional advice

Analyses, valuations, scores, comps and reports produced by the Service are informational and educational only. They are not investment, legal, tax or appraisal advice and are not a recommendation to buy, sell or finance any property. Investment decisions are your own responsibility.

5. Intellectual property

We retain all rights in the Service, including its software, models, templates, documentation and branding. You retain ownership of the data and content you upload, and grant us a limited licence to host and process it solely to provide the Service.

6. Service level

We work to keep the Service available and accurate, but we do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

7. Payment, billing and subscriptions

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing frequency, taxes, renewals, cancellations and refund mechanics are governed by Paddle's Buyer Terms and our Refund Policy. Subscriptions renew automatically for the selected term until cancelled. Additional seats and credit packs are billed as described at checkout.

8. Suspension and termination

We may suspend or terminate access for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may cancel at any time. On termination, access ends at the close of the paid period, and you may export your data during a 30-day window after which we may delete it.

9. Liability

To the extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid in the 12 months preceding the claim. We exclude liability for indirect, consequential or special damages, including lost profits, lost deals, lost data or loss of goodwill. Nothing excludes liability for fraud, death or personal injury where such exclusion is prohibited by law. You will indemnify us against claims arising from your content, your unlawful use, or your breach of these Terms.

10. General

These Terms are governed by the laws of the State of New York, and the courts located there have exclusive jurisdiction, without prejudice to mandatory consumer protections in your country of residence. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. We may update these Terms and will post the revised version here with a new "last updated" date.

11. Contact

RecoveRE Holdings LLC — questions about these Terms can be sent through our contact page. Billing and refund inquiries are handled by Paddle at paddle.net.